Exchange and ReturnsAt, That Dog in Tuxedo we value our customers and would happily exchange the products for making your shopping experience just awesome.
• You can exchange the product within our store with any other product of same or less value.
• You also have a option to exchange in the form of store coupon.
• The product should not be worn, torn, dirty and damaged. It includes being free from the odours, pet hair and any stains.
• The product should be sent with proper packaging with all the tags and original packaging intact so that the product does not get hampered in transit.
• The product should be in the condition in which it can be re-sold.
• Products on Sale and customised products cannot be returned or exchanged.
• We accept return within the 7 days of authorizing return request. For all the return and exchange, customer need to raise a request within 3 days of receiving the product. Afterwhich, no return and exchange will be entertained.
• Refund shall be processed within 24 to 48 hours. Please note that refunds are processed as Store Credits only.
• Customer shall have to bear shipping Courier charges while returning/exchanging the product. We do not reimburse the shipping charges.
• Customer needs to ship the product back to our warehouse address mentioned in the invoice.
Cancellations• That Dog in Tuxedo reserves the right to cancel the order for any reason. We shall notify you about the same.
• If your order is cancelled after your credit card/debit card has been charged, the said amount will be reversed back in your Account.
• Customer can cancel the order within 24hrs of placing the order. We shall cancel the order and issue the refund amount.
• In the case of delay of cancellation request or once the order has been processed, we wont be able accept the order cancellation.